Refund policy

RETURN & REFUND POLICY

We want you to feel confident shopping with Chicaify. If something isn’t right with your order, please contact us and we’ll help you with the next steps.

30-Day Return Policy

You have 30 days after receiving your order to request a return.

To be eligible for a return, your item must be in the same condition in which you received it: unworn, unused, unwashed, with tags attached when applicable, and in its original packaging. You will also need your order number or proof of purchase.

To request a return, please contact us at Hellochicaify@gmail.com before sending any item back.

Because Chicaify works with multiple production and fulfillment partners, the correct return instructions and return location may vary by product. If your return is approved, we will provide you with the appropriate instructions. Please do not send a return to any address without receiving return instructions from us first. Items returned without prior authorization may not be accepted.

Return Shipping

Unless an item arrives damaged, defective, or incorrect, customers are responsible for return shipping costs. Original shipping charges are non-refundable.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible and include your order number and clear photos of the item and packaging. We will review the issue and work with you on an appropriate resolution.

Sizing & Fit

Sizing and fit may vary by style and manufacturer. Please review the size chart and any fit notes provided on the individual product page before ordering.

Fit recommendations and suggestions to size up or down are provided to help customers choose the best fit. If you need help with sizing before ordering, please contact us.

Non-Returnable Items

For health, hygiene, safety, or customization reasons, certain products may not be eligible for return. These may include personalized or custom-made products, opened or used beauty and personal-care products, earrings or other items subject to hygiene restrictions where applicable, gift cards, and items specifically marked Final Sale on the product page at the time of purchase.

Promotional discounts, automatic discounts, and discount codes do not automatically make an item final sale.

Please contact us before purchasing if you have questions about whether a specific item is eligible for return.

Print-on-Demand & Made-to-Order Products

Some Chicaify products are created or produced after an order is placed. Return eligibility for these items may vary depending on whether the item is personalized, customized, defective, damaged, or incorrectly fulfilled.

Please contact us before returning any print-on-demand or made-to-order product so we can review the order and provide the correct instructions.

Exchanges

We do not offer direct exchanges at this time. If your return is approved, you may return the eligible item according to the instructions provided and place a new order for the item, size, or color you prefer.

Refunds

Once an eligible return has been received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method. Please allow time for your bank or card issuer to process and post the refund. Processing times may vary depending on the financial institution.

European Union 14-Day Cooling-Off Period

If merchandise is being shipped into the European Union, you may have the right to cancel or return your order within 14 days as required by applicable law. Items must be returned in the condition in which they were received, unworn or unused, with tags when applicable, and in the original packaging. Proof of purchase may be required.

This right is subject to applicable legal exceptions, including certain personalized, custom-made, sealed hygiene, and other exempt products.

Questions

If you have questions about a return or refund, contact Chicaify at:

Hellochicaify@gmail.com